first_img continue reading » In the midst of a crisis, one of the most important skills to have is the ability to make a decision, says Donna Tona, a disaster management expert.“Folks have to be taught, trained, and supported to handle a crisis. You can’t run away from it,” Tona tells the CUNA News Podcast. “We’re running away from things and we talk about making decisions, but we [often] don’t.”Tona, vice president of client experience at Werkz, Inc., specializes in emergency trauma management, and assists municipalities, governments, and businesses with crisis incidents. She also works with organizations to develop training exercises to prepare before a crisis happens.She has assisted at a variety of crises, including assisting credit union employees after the bombing at the Alfred P. Murrah Federal Building in Oklahoma City in 1995, providing assistance during ice storms in her home province of Alberta, Canada, and providing support after the September 11 attack and World Trade Center collapse. 8SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more