in a variety of business skills, sales can be said to be a very high reputation of a marketing approach, but also by the trust of many brands. In short, a lot of goods now in order to open a good market in sales for the first prize, especially liquor series, can be directly discounted, there is a small bottle of wine awards.
prize sales can bring new products to the market, so that the old commodity sales momentum continues to rise. However, there are many varieties of sales of goods, after-sales service is also easy to confuse. This is not, I met a discomfort because awarding.
is the customer into the store in the evening, holding a box lid, he said to me: "boss, this seems to be a prize." I have the impression that I bought the wine the day before. "Winning, good luck, oh, give me a look." Took the lid handed over to customers, I saw a box price of 48 yuan of high-grade Anhui wine, which reads "500ml against the lid of a bottle of wine.".
I wonder: when the wine dealers left 125ml and 250ml two for awarding a small bottle of wine, did not tell me this award, and I have yet to encounter against the awarding of such awards. I put my questions to tell the customer, the customer can have a little unhappy: "this is not written 500ml wine? Is not a bottle of this product? Can’t I fake it?." I patiently explained to her against the 500ml wine, but not because of this product, this product is not wine. I also asked her to wait a moment, I immediately contact the dealer to ask the situation.
is looking for a dealer phone when the customer is a bit impatient: if you do not want to even if the money, I do not care about this bottle of wine, I have something to do." "Otherwise, I will give you a satisfactory answer." In any case, the customer is really in the store consumption of wine, give a reasonable explanation for granted. "I’ll come back tomorrow." After listening to the customer picked up the lid and went out.
night I contacted the dealer to figure out, because the 500ml is open wine bottle, in the transport process is damaged, did not give us they did not tell me this award. The second day I let husband go to a dealer to buy a bottle, but the customer over several days Duijiang, leaving very disdain: "cut this wine."
this is the end of the matter, but the customer has never appeared in the store.
originally, there is a prize sales in order to drive consumer spending, but because dealers do not inform their own and not pay attention to lead to customer dissatisfaction, I think this is what we do not want to encounter.